Questions and Answers
Question
What exactly am I buying?
Answer
You are purchasing a fully interactive, standalone digital media, designed specifically for Windows PCs. Unlike a flat PDF or eBook, our astrology media lets you click on different tabs, jump between pages instantly, and interactively explore your cosmic charts.
Question
Through which method will I receive my digital media horoscope?
Answer
You will receive an e-mail that will direct you to the media file. Then, this media file can be downloaded and opened in your computer. That media is your digitally presented Horoscope.
Question
How long do I have to wait to receive my digital media after I pay?
Answer
After your PayPal payment is complete, you have to wait 2 weeks before you receive the product that you ordered. This is needed because what we are creating is not an ordinary computer printout but an in-depth astrological analysis, that takes time and a lot of effort from our astrologers.
Once your media is finished, Zodiac Alchemy.com will automatically email you a secure download link. The link connects directly to Google Drive where you can download your astrological product.
Question
What devices can I run this software on?
Answer
Our interactive applications are built for Windows desktop and laptop computers (Windows 8, 10 and 11). They won't run on any smart phones.
Question
My computer showed a warning when I opened the file. Is it safe?
Answer
Yes, it is 100% safe! Because Zodiac Alchemy.com media is compiled as independent Windows executable (.exe) files, Windows SmartScreen shows a standard warning for software it doesn't recognize yet. This is a standard notice for independent .exe programs and your file is completely safe.
Question
Do I need an Internet connection to use this application?
Answer
You only need an Internet connection once to download the file from Google Drive. Once this media is saved to your computer desktop or smart phone, you can open it and use all of its interactive features completely offline, anytime you like.
Question
Once I have ordered some astrological products can I ask any further questions?
Answer
Yes, every additional question connected with the horoscope(s) you have ordered will be freely answered by us.
Question
If I order one type of horoscope can I get a discount on another one?
Answer
Unfortunately that is not possible because our horoscopes are not simple computer printouts. Every horoscope that is ordered has been created by an astrologer and that takes a great deal of time and effort.
Question
Can I contact you by phone?
Answer
All communication is handled exclusively through e-mail.
Question
Why are payments only made through PayPal?
Answer
It’s a secure and simple way of protecting your money and privacy.
Question
Do you give a guarantee that your media is virus free ?
Answer
Yes, everything that you get from us is 100% virus free! In case you have any questions feel free to contact us via e-mail.
Question
Does your media require some additional knowledge?
Answer
Using the media is very simple and you do not need any additional knowledge other than how to use a computer.
Question
Can I get my money back if I am not satisfied with the specified product?
Answer
No, you cannot get your money back. That is why it is emphasised that you should carefully read what Zodiac Alchemy.com has to offer before you order anything.
However, we want you to be completely happy! That is why we offer a free media sample, so you can see what the media looks like and how it runs on your computer before spending a cent.
For any additional questions, feel free to send us an e-mail at zodiacalchemy.com@gmail.com